Orders are shipped within 1-3 days, typically via USPS Priority Mail, with arrival within 2-4 business days, however it may be longer. If you have not received your package within 7 days please contact us so we may track it.
IMPORTANT HEAT ADVISORY: Packages may be exposed to extreme temperatures on delivery trucks, if left sitting in direct sunlight or in mailboxes. At elevated temperatures, our bar soaps will soften and certain lotions, shampoos and conditioners may separate. (We do not use any artificial emulsifiers). If this happens, simply let any soaps cool down to room temperature before use, and shake any bottles to remix the liquid or lotion.
To help avoid problems, please track your package and retrieve it from outdoors as soon as possible. Alternatively, have the order shipped to a work address or another destination where someone can receive the package immediately.
Refunds and Exchanges
We want you to be delighted with your Glenn Avenue Soap Company product and purchase experience. If your are not happy for any reason, please let us know. We will gladly replace the product, let you choose something different or refund your money in full.